We analyzed 1 million guest communications to find the top 100 issues that hosts have to handle during short stays
Summary of Our 47-Page Whitepaper
As the CEO of Hosthub, I’m excited to share a preview of our comprehensive research project analyzing over 1 million guest communications. With anonymized data from our Unified Inbox tool where Hosthub hosts can manage communications with guests from Airbnb, Vrbo, Booking.com and more, our team spent weeks categorizing and quantifying every issue guests report during short-term stays, resulting in a 47-page whitepaper packed with data-driven insights and actionable strategies – you’ll find a download button at the end of this post.
Key Findings: Issue Categories
Our analysis revealed clear patterns in guest communications. Here’s a snapshot of where problems most frequently occur:
| Category | Percentage |
|---|---|
| Booking/Pricing | 34.87% |
| Check-in/out | 14.89% |
| Bathroom | 8.78% |
| Accuracy | 8.35% |
| Appliances | 6.36% |
The full whitepaper breaks down all 13 categories with detailed analysis of regional variations and property-type correlations.
Top Guest Issues Preview
The data revealed these critical issues hosts should prioritize:
| Issue | Category | Percentage |
|---|---|---|
| Cancellation Requests | Booking/Pricing | 21.78% |
| Price Changed After Booking | Booking/Pricing | 5.43% |
| Host Not Responding | Communication | 4.79% |
| Missing Amenities Listed | Accuracy | 4.13% |
| Late Check-out requests | Check-in/out | 3.24% |
Our whitepaper explores all 100 issues with specific examples and proven resolution strategies.
Why Cancellations Dominate Guest Communications
Representing nearly 22% of all communications, cancellation requests require careful attention. Our research identifies the primary drivers behind cancellations and provides a framework for creating policies that protect your business while maintaining guest satisfaction.
The complete whitepaper includes seasonal cancellation trend analysis and policy templates that have been proven effective across different property types and price points.
The Check-in Challenge
Our data shows that check-in/out issues collectively represent nearly 15% of all guest communications. The whitepaper explores how leading hosts are streamlining this process and includes a section on technology solutions that can dramatically reduce these friction points.
With Hosthub’s Channel Manager and Automated Messaging features, hosts can create seamless arrival experiences while maintaining real-time calendar accuracy across all booking platforms.
Financial Impact of Issue Resolution
The research clearly demonstrates the business case for proactive issue management:
- Properties with streamlined operations command higher nightly rates
- Each improvement in review score correlates with measurable revenue increases
- Time saved on issue management directly impacts portfolio scalability
Our whitepaper includes ROI calculators and case studies from real hosts who have transformed their operations using insights from this research.
Get the Complete Whitepaper
This blog post only scratches the surface of our comprehensive research. The full 47-page whitepaper includes:
- Complete breakdown of all 100 guest issues with occurrence rates
- Property-type specific analysis (urban vs. rural, luxury vs. budget)
- Seasonal variation data for planning preventative measures
- Step-by-step implementation guides for the top 20 issues
- Technology recommendation matrix for automation opportunities
- Expert commentary from industry leaders
Download Your Copy
Ready to transform your hosting operation with data-driven insights? Fill out our short form to receive the complete “Top 100 Guest Issues in Short-Term Rentals” whitepaper directly to your inbox:
Simply provide your name, email, and number of properties you manage, and we’ll send you the complete 47-page research document within minutes.
With the right systems and strategies in place, you can anticipate and prevent the most common guest issues before they occur. This research has already helped thousands of hosts improve their operations, and we’re excited to share these invaluable insights with you.
